Terms and Conditions

At Helenergy healing we want your experience of our online beauty store to be as enjoyable as possible. If after reading the following information and browsing our frequently asked questions, you still have any queries about our online services, please do not hesitate to contact us. Helenergy is a fully vegan company and is vegan society registered and trademarked.


Terms and Condition of Sale

General information

www.helenergy.co.uk is owned and operated by Stephanie Holland (“we”). We are registered in England and Wales under the company name Helenergy, and our registered office is at f18 Ashington workspace, Lintonville parkway, Ashington, Northumberland, ne63 9jz. We are a member of the following trade associations:

PBD-Professional Beauty Direct

FSB insurance


  1. The ‘Company’ means The Company, Helenergy. ‘Purchaser’ means the person whose order is accepted by the Company. The ‘Recipient’ means the person who receives goods produced by the Company and purchased by the Purchaser.


  1. All prices quoted are inclusive of VAT.


Minimum order
  1. There is a minimum purchase of £5.00, excluding delivery, for all transactions made at www.helenergy.co.uk.


  1. As soon as an order is placed, the Purchaser is deemed to have agreed to, and is bound by, the terms and conditions herein described by the Company.
  2. A contract of sale is deemed to exist as soon as the Company sends an email message to the Purchaser, confirming that the Company has received the Purchaser’s order, regardless of whether the Purchaser receives the confirmation email or not.


  1. The Company will endeavour to deliver goods promptly but accepts no liability for delay in delivery for any cause.
  2. The Purchaser may incur additional import duties and custom charges levied by local customs against orders dispatched to addresses outside the United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and the Company cannot predict if they will be charged or influence if and how they may be levied.


  1. The Company offers a full refund on all goods that are returned by the Purchaser within 14 days of receipt. The cost of returning goods to the Company for refund is the responsibility of the Purchaser.

Statutory rights
  1. Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness, or description of the goods supplied.



It is your responsibility to check all materials for possible viruses before downloading from this site for any purpose.



This website may contain links to other websites operated by parties other than Helenergy. Such links are provided for your convenience only. Helenergy does not control such websites and is not responsible for their contents. Helenergy’s inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.



We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands, and damages arising directly or indirectly out of, or in any way connected with, your use or inability to access the Helenergy website and its associated services.

Whilst we endeavour to ensure that the Helenergy website is fully operational and error-free, we cannot guarantee this, and therefore accept no responsibility for any defects and/or interruptions of the Helenergy website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Helenergy website and its associated services impossible or impractical.

Helenergy and the hosts of this website accept no responsibility for, and exclude all liability in connection with, browsing this site, downloading any material from it, and from all the matters listed above. Helenergy make no (and expressly disclaim all) representations or warranties of any kind, express or implied, with respect to this site, including, but not limited to, any liability for errors, inaccuracies, omissions, and warranties of merchantability.

Online Promotional Codes

Standard terms and conditions apply to ALL the Helenergy online promotional codes. Exclusions apply and we reserve the right to amend, change, or remove promotional offers and codes at any time. For full details, please contact steph@helenergy.co.uk


The contents of this website (including all text and artwork) are protected by copyright. You may view or download any part or parts of this site for private purposes, but you are not permitted, without our permission, to:

  1. a) store this site or any part of this site for purposes other than those set out in this paragraph,
  2. b) print out copies of this site or any part of this site except for your own personal or private viewing purposes,
  3. c) reproduce, copy, or transmit this site or any part of this site in any way, for any purpose or in any other medium.

All copyright, design right, and other intellectual property rights in our designs and products and in the images, text, and design of this website are and will remain the property of Helenergy. Any infringement of these rights will be pursued vigorously.



Please write to us with any complaint you may have about our products or services.

F18 Ashington Workspace

Lintonville Parkway



Ne63 9jz



Animal Testing Declaration

Product Testing

Helenergy is strongly against animal testing and we have been Cruelty Free since our conception in 2019. We have always used carefully selected suppliers that have also never tested any ingredient or final product on an animal in the UK or any other part of the world.

No animal testing is conducted or commissioned for our finished cosmetic or household products or ingredients in any phase of product development by or for ourselves. None of our products contain any animal-derived ingredients at all, so they can be enjoyed by everyone.

We believe there is no justifiable reason to continue using animals to test the safety of cosmetic products, especially since there are other methods of evaluating product and ingredient safety.

We now carry the following logos which we stand by:

The Vegan Society, Peta, and our own Made with Certified Organic Ingredients symbol.

Our formulations are created by a qualified aromatherapist, a massage therapist and acupuncturist, who is a member of the Federation of Holistic Therapists. Where possible our range is blended with essential oils each with its own powerful health properties.

All of our formulas and products are analysed and tested by an independent cosmetic chemist and comply with EU regulations, so that we know they are more than safe for you to use each and every day.  If you have any questions about any of the ingredients we use, please contact Steph@helenergy.co.uk

Stephanie Holland



Data protection (GDPR) Policy

We are fully compliant with GDPR. Please find the relevant policies below.

1. Introduction

Helenergy Healing (“we”, “us” or “our” or “Helenergy”) is committed to protecting and respecting your privacy and using any information you provide to us responsibly.

This Privacy and Cookies Policy (together with our Terms and Conditions, and any other documents contained on our website) set out:

Part 1 – Use of your personal information: The basis on which your personal information that we collect from you, or that you provide to us, will be stored and used by us.

Part 2 – Information about Cookies: Which cookie files we use, how these work, and why we use them.

This Privacy and Cookies Policy applies to www.helenergy.co.uk

Please read the following carefully to understand how we use your personal information and cookies. If you have any questions about our Privacy and Cookies Policy or the use of your information or cookies please contact us at

Email: steph@helenergy.co.uk

Telephone: 07825337342

F18 Ashington Workspace

Lintonville Parkway



Ne63 9jz

Privacy Policy

Below we have set out our privacy policy which will govern the way in which we process any personal information that you provide to us. Our details are shown on this site’s contact page. The site owner can be contacted at the email address on this site’s contact page. You can access our home page and browse certain areas of the site without disclosing your personal data apart from information collected by cookies that we may use (see below).


Who may Process Data

Your personal information (which includes your name, address, and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy. When you place an order via this website, we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address.


Purpose of Processing

We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, and undertaking product or customer research/development.


Disclosure of Information

In the unlikely event that a liquidator, administrator, or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third-party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions except those required by law or other binding regulations.



We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website, and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Except for the use of cookies, we do not automatically log data or collect data apart from information you specifically provide to us. You can set your computer browser to reject cookies, but this may restrict your use of certain parts of this website.



We have implemented security policies, rules, and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.



All website design, text, graphics, the selection and arrangement thereof are owned by the company running this site, or hosting this site, except where provided under the General Public License (http://www.gpl.org). ALL RIGHTS ARE RESERVED.



All trademarks of are the property of their respective owners and may be registered in certain parts of the world.


Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

While we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise, are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website. These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.


Consent and enquiries

By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data, please contact us via email. If at any time you wish us to cease processing your information please send a message to the Administrator at the email address on this site’s contact page.




Returns & Cancellations



We hope to make shopping online at Helenergy as enjoyable as it can be. A refund or an exchange will be offered provided the goods are in a fully saleable condition and for reasons of hygiene and safety, except of course where goods are faulty and/or damaged, or if we have delivered incorrect goods.

Returning goods by post

Contact us within seven days for a Returns Number via e-mail at steph@helenergy.co.uk or call us on +4407825337342  between 10.30am – 6.00pm, Monday to Friday.

We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned.

When returning any goods by post or parcel service, please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging

Ensure you enclose your proof of purchase.

Any refund will automatically be issued to the debit or credit card number used to make the original purchase- please allow 5 – 10 working days

Postage or courier charges are non- refundable except in the case of faulty and or damaged goods, or where we have delivered incorrect goods

We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending

Returns address:

F18 Ashington Workspace

Lintonville Parkway



Ne63 9jz



Simply return your purchases to us within 14 days, clearly stating that you would like a refund. We will then reimburse the value of returned goods directly to the original method of payment.


Simply return your purchases to us within 14 days clearly stating that you would like an exchange.


You can cancel an order by emailing quoting your Helenergy Order Number. Please make sure you include the words “order cancellation” in your email subject heading.

If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message BEFORE you email to cancel your order. If your goods have been despatched, please simply return your purchases to us in the normal way for a full refund.